Returns & warranty
We sell new, original devices and stand behind them.
Your statutory rights
These terms never limit the mandatory consumer rights you have under the law of your country, including the statutory right to withdraw from a distance purchase within 14 days of receipt. Where a rule or a term is unclear, it is interpreted in your favour.
Warranty
Every device comes with the manufacturer’s international warranty and our own 1-year store warranty. If a defect appears that is not caused by the user, we repair or replace the device free of charge. The warranty does not cover physical damage, liquid damage, unauthorised repairs or normal wear.
How to make a warranty claim
Write to us in the site chat or at info@hot-shop.org with your order details and photos or a short video of the problem. We will tell you how to send the device or arrange a replacement.
Returns
In-person meetings: you inspect the device and pay only when you are satisfied, so no return is needed. Delivery orders: you may return the goods within 14 days of receipt if they are unused, in original condition and complete with the box and accessories. Return shipping is free: we pay for it.
Refunds
Refunds are made in USDT or USDC to the wallet you specify, after we receive and check the returned goods. The refunded amount is the amount you paid in crypto for the goods. The refund is made within 3 business days after we receive and check the returned goods.
Not returnable
Devices that were activated with a personal account, damaged by the user or returned incomplete cannot be returned, except under the warranty for a defect.